Schedule
Tue, 3:30 PM - 5:30 PM (8/26/2014 - 12/12/2014) Location: MT MCC 219
Tue, 5:00 PM - 7:00 PM (8/26/2014 - 9/5/2014) Location: MT MCC 219
Description
This course will introduce the student to the operations of the help desk industry. Students will master the role of help desk analysis, navigate the help desk environment, and learn crucial problem solving skills.