Fundamentals of Desktop Support (NET 785)

Term: 2016-2017 Fall

Faculty

	Brenda J HeitmeyerShow MyInfo popup for Brenda J Heitmeyer
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	Jeffrey M ParrottShow MyInfo popup for Jeffrey M Parrott
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Schedule

Tue-Thu, 10:00 AM - 11:23 AM (8/30/2016 - 12/16/2016) Location: MT MCC 219

Description

This course will introduce the student to the operations of the help desk industry. Students will master the role of help desk analysis, navigate the help desk environment, and learn crucial problem solving skills.